We specialize in manufacturing premium-quality border and stair tiles, delivering durability, safety, and refined design for residential and commercial projects.
Phone: +91 90818 16012
WhatsApp: Chat on WhatsApp
Business Hours: Monday - Saturday: 9AM - 6PM
Location: Morbi, Gujarat, India
Last Updated: May 27, 2026
At Ceramic Tiles Company, we are committed to protecting your privacy and ensuring transparency in all our business practices. This comprehensive policy outlines how we handle your information across all touchpoints.
Scope: This policy applies to all products, services, websites, and mobile applications operated by Ceramic Tiles Company.
For bulk orders exceeding ₹50,000, a 50% advance payment is required before production commencement.
Unopened boxes of standard collection tiles can be returned within 7 days of delivery for full refund.
Custom-colored tiles are non-returnable unless there's a manufacturing defect verified by our quality team.
Permissible size variation is ±1.5% as per ISO standards. Claims beyond this require technical validation.
Damage claims must be reported within 48 hours of delivery with photographic evidence and unboxing video.
Approved refunds are processed within 10-15 working days via original payment method.
Orders can be modified within 24 hours of placement without charges. Post-production changes incur 15% restocking fee.
Return shipping for defective products is company-borne. For buyer's remorse returns, customer bears shipping costs.
Warranty claims require original invoice and photographs of the defect. On-site inspection scheduled within 72 hours.
Shortage claims must be raised within 7 days of delivery with box packaging intact for verification.
Sample tiles (up to 3 pieces) are provided free of cost for trade customers. Shipping charges apply for retail customers.
MOQ for standard products is 10 sq. ft. Custom designs require minimum 100 sq. ft. order.
We accept UPI, bank transfer, cards, and cheques. Cheque orders ship only after clearance.
Orders can be cancelled within 6 hours without penalty. Post-production cancellations incur 30% charge.
Trade partners get 15-30 days credit based on relationship history. Credit limits reviewed quarterly.
Digital images are for reference only. Actual products may vary slightly due to screen settings and batch variations.
Standard products: 3-5 days. Custom orders: 15-30 days. Delays communicated within 24 hours of identification.
Website stock indicators are real-time. In case of sudden stockouts, alternatives offered or full refund provided.
Free installation guidance provided. Company not liable for installation errors by third-party contractors.
All claims require original invoice, delivery challan, and clear photographs of the issue for processing.
Glazed Vitrified Tiles
Full Body Tiles
Industrial Grade Tiles
Warranty covers manufacturing defects only. Does not cover damages due to improper installation, maintenance, or natural wear and tear.
Email: policies@ceramictilescompany.com
Phone: +91-XXXXXXXXXX
Mr. [Name], Grievance Officer
Timings: Mon-Fri, 10AM-6PM IST
Response Time: We commit to responding to all policy-related queries within 48 working hours.
This policy is subject to change. Customers will be notified of significant changes via email or website notification.
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